Emergency Broadband Benefit Program Terms & Conditions

The Emergency Broadband Benefit Program (“EBB Program” or “EBB”), is a government program that reduces eligible consumer’s broadband Internet access service bill. The program is temporary and ends when federal funds are expended, or 6 months after the end of the public health emergency, whichever comes first; customers will be notified in advance. One discount is available per eligible household and is non-transferable across households. Customers who remain with us after the EBB Program ends will lose the discount and be subject to the applicable offering’s general terms and conditions. Eligible consumers may obtain EBB Program service from any participating provider and may transfer their EBB benefit to another participating provider at any time. For details on the EBB program and to verify eligibility, visit https://www.fcc.gov/broadbandbenefit.

I authorize Pioneer Broadband, for the purpose of applying for, determining eligibility, enrolling in and seeking reimbursement of Emergency Broadband Benefit Program (EBB) service and device benefits, to collect, use, share and retain my personal information, including but not limited to information required for the purpose of establishing eligibility for and enrolling in the Lifeline program, and including, but not limited to, full name, full residential address, date of birth, last four digits of social security number, telephone number, eligibility criteria and status, the date on which the EBB service discount was initiated and if applicable, terminated, EBB connected device distribution date/type/make and model/status, usage status and other compliance requirements, the amount of support being sought for the service and/or device, and information necessary to establish identity and verifiable address, to the Universal Service Administrative Company (USAC) to ensure proper administration of the EBB service and/or connected device benefits. Failure to provide consent will result in me being denied the Emergency Broadband Benefit service and/or the connected device benefits.

I agree that any state, local, Tribal government, school or school district, may share information about my receipt of benefits that would establish eligibility for the EBB, and that such information will be used only to determine EBB eligibility.

I give express consent for Pioneer Broadband to contact me to validate my eligibility for or desire to participate in Pioneer Broadband’s EBB offers, and other products and services via email, telephone, or text messaging.

Lifeline Terms and Conditions

The Lifeline Service Program (Lifeline), sponsored by the FCC is a program designed to maintain and preserve universal service by providing a reduction in the price of basic residential exchange service to qualifying low-income customers. The Company’s voice lifeline plan includes unlimited local minutes-of-use within the toll-free calling area at a discount of $7.25. The Company’s voice lifeline plan does not include any free minutes-of-use for toll.


Lifeline is a federally funded reduction of basic local residential service. The federal credit amount provided to Lifeline subscribers will be the maximum amount authorized by the FCC.

Local service for Lifeline customers may not be disconnected for nonpayment of toll charges.

Partial payment from Lifeline customers will be applied first to local service charges and then to toll charges.

Lifeline customers will not be denied reestablishment of service on the basis that the customer was previously disconnected for non-payment of toll charges.

Lifeline will not be furnished on a Foreign Exchange service arrangement.

Lifeline will be provided for one (1) telephone line per household.*  Verification of this requirement will be through self-certification.


There are 2 options for eligibility for Lifeline services:

Option 1.  Applicants must provide to the Telephone Company the appropriate documents showing that he/she is currently a recipient of benefits from one of the following public assistance programs:

Federal Public Housing Assistance/Section 8

Low Income Home Energy Assistance Program (LIHEAP)

Supplemental Nutrition Assistance Program

General Assistance

Supplemental Security Income (SSI)

Temporary Assistance to Needy Families (TAR)


Food Distribution Program

Free School Lunch Program

Individuals living on tribal land receiving:

Food Distribution Program

Bureau of Indian Affairs General Assistance

Tribally administered Temporary Assistance for Needy Families (TANF)

Head Start (tribal programs for only those meeting it’s income qualifying standard)

Tribally administered Free School Lunch Program

Option 2.  Applicants may be eligible for the Lifeline Service Program if the household annual income level is at or below 135% of the federal poverty level. Such applicant may obtain a form from the Telephone Company suitable for self-certification of income level and provide the completed form to the Company to begin service under the program. Proof of income is required. Acceptable documentation may include the prior years federal, state, or tribal tax return, or other forms of income certification. Customers should contact the Company for specific details.


The customer will certify eligibility for Lifeline Service. Recertification is required annually or at any time the qualifying criteria for the customer changes. Recipients of Lifeline Service must notify the Telephone Company when they no longer qualify for Lifeline Service. Upon receipt of the notification, the Telephone Company will discontinue Lifeline Service. If the Telephone Company discovers that conditions exist that disqualify the recipient of Lifeline Service, local service will be billed at the full rate. The customer will be billed retroactively either to the date Lifeline Service commenced or the date the recipient no longer qualified for the service, not to exceed twelve (12) months.

*A household is defined for Lifeline purposes as any group of individuals who live together at the same address and share income and expenses.  A household is not permitted to receive Lifeline benefits from multiple providers and violation would result in de-enrollment and potential prosecution by the United States Government.